Your Satisfaction is 100% Guaranteed: If you are dissatisfied with the Palladium Print you buy for any reason, simply return the item within 30 days of the order date for a full refund of your purchase price. We are so convinced you will love your BirrellJones.Gallery item, we can make you this Risk-Free Trial Offer!. (See restrictions below).
Please follow these steps to return your item:
- Send an email with the subject line “RETURN” to firstname.lastname@example.org so we know to expect your item back. In the body of the email please provide your full name and address, the order date, order ID (see your receipt or packing list), and indicate the reason for your return. (If you purchased multiple items, which one item you return is up to you.)
- Pack all materials as you received them and use the original ArtCrate© shipping boxes your items came in.
- Attach a UPS or USPS label to the sealed box. (Any UPS store should have transparent label holders.) Be sure to cover any old labels with the new one, or just peel the old ones off. A black marker can also be used to cover any existing bar codes.
- You may send your return at any authorized UPS shipping location. To find the nearest authorized shipping location, please visit www.ups.com. Or, if using USPS, https://www.usps.com for the location of your nearest Post Office.
- Items being returned must be in the condition you received them and be in their original packaging along with all accessories, parts, and instructions, manuals, letters of authentication that were shipped with your original order.
- Once your return is received and inspected by us (usually within 24 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- Risk-free trial applicable to locations World Wide.
- New customers and returning customers both. Applicable to returning customers as they already have a full understanding of our work but may want to see a piece in place on their wall.
- This program is not available for prints used for special events – a few unsavory characters have mistaken us for a rental company that provides wall art for short-term use for free. We do not, sorry.
If you have any questions about our guarantee, please contact us.